To build an intelligent chatbot, the first step would determine the definition of “intelligent”.

f we are referring to using AI (Artificial Intelligent), it´s important to mention that most AI Chatbots in the market use NLP (Natural Language Processing). Some good examples are x.ai, Mitsuku and Xiaoice.

There are many services available to build AI chatbot like Dialog flow, Wit.ai, Luis.ai; However, the reality is that the NLP technology is not ready for most customer service requests.

As companies realize that NLP has still a long way to go, there is a new approach called Conversational Interfaces (CI) for solving problems from UX perspective. Instead of relying only on natural language interaction, with CI we can have a richer and more dynamic user experience.